If paying by credit card, your payment will be taken upon dispatch of your order – that is, when your package leaves our warehouse.
If under any circumstances your order is returned to us, the amount will be credited back to the same card/bank account used for the original payment.

In today’s technological world you can never be too careful – as such, we’re proud to use SSL technology to ensure the safety of our customers’ information when shopping online. Gotrend operates using Norton Secure; this high-security encryption system guarantees you a safe shopping experience and makes sure your info is not accessible by any third parties. The only thing you need to worry about is creating a strong password and protecting it!

Placing an order couldn't be easier, simply follow these steps.

1. Click Add to bag to place the item you want to buy in your bag.  

2. Once you have finished shopping, click on the bag icon to view the items in your bag and to pay. This will appear on the top right hand side of the screen for desktop and app. If you're happy with the items in your bag, click Checkout.

3. Enter your email address and password or if you're a new customer, register now. You will then be taken to the Confirm and Pay page.

4. Review and confirm the items in your order.

5. If you have a promo code or voucher to spend, you'll need to enter this under the Promo/Student Code.

6. Confirm your delivery address and delivery method.

7. Confirm your payment method and Place Order.

An email confirmation will be sent to your registered email address to let you know your order details. It's worth checking if Gotrend is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.

We can’t say it enough – Gotrend is all about providing you, our customers, with the best online fashion shopping experience. With that in mind, we exercise multiple diverse payment methods to ensure an easy and suitable option is available for everyone.

Cash on delivery (COD)

We’re proud to offer our customers this exclusive service, facilitated in partnership with our logistics service providers.

You’ll need to pay the full amount in cash upon delivery once you’ve viewed or tried on each item and accepted the order. A return can be made at a later date if necessary – read more about returns and refunds here.

Credit card

Process your payment quickly and easily via a secure credit card transaction.

We ensure your safety online, using industry-leading encryption protocols. Our preferred

payment method accepts both Visa and MasterCard currently.

Place your order again

If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

 Make the relevant checks

To help ensure your order is not declined when placing a new order we suggest checking the following:

• Check the card details on your Gotrend account to make sure the information is correct, e.g. the expiry date or your billing address.
• Make sure you enter the security code correctly - that's the three digit number on the back of your card.
• Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.
• If you've checked all of the above, try paying with another card.

 Contact us

If you've tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.

Satisfaction, not only with your online shopping experience but our products themselves, is our number one priority here at Gotrend. Our retail prices are based on an independent internal calculation; this means our product pricing is subject to change due to a variety of reasons including availability, special offers, sales, seasonal offers, and many other possible factors.

Value Added Tax (VAT) is an indirect tax currently being introduced by the government, applicable to both individuals and businesses. It will be imposed on many and most goods or services which can be bought and sold.

You can pay using various currencies depending on the country you're shopping from.

When you come to pay for your order, you'll be charged in the currency you have selected. If your payment card is registered with a different currency to the one you're purchasing in, then your bank will convert the price using their exchange rate.

For security purposes, we would need a scanned copy of any government issued ID to be sent to our Customer Support Team via Email.